Effective Date: June 2026

Privacy Policy

1. Who We Are

Digitales ("we," "us," "our") is a digital agency with operations in the United States (New York), the United Kingdom (London), and Pakistan (Lahore). This Privacy Policy explains how we collect, use, and protect information when you visit www.digitales.com (the "Site").

2. Information We Collect

Information you provide directly:

When you submit our Free Audit form or otherwise contact us through the Site, we may collect:

  • Name
  • Email address
  • Phone number
  • Company/organization name
  • Website URL
  • Information about your business goals, budget, or marketing needs (as requested in the audit funnel)

Information collected automatically:

We use Google Analytics to understand how visitors use our Site. This may collect:

  • IP address (anonymized where applicable)
  • Browser type and device information
  • Pages visited and time spent on Site
  • Referral source (how you found us)
  • General geographic location (city/country level)

We do not use live chat, and we do not process payments or checkout transactions on this Site.

3. How We Use Your Information

We use the information collected to:

  • Respond to your Free Audit request and follow up with relevant proposals or insights
  • Improve our Site's content, performance, and user experience
  • Understand aggregate traffic and visitor behavior through analytics
  • Comply with legal obligations

We do not sell your personal information to third parties.

4. Cookies & Tracking

Our Site uses cookies via Google Analytics to collect usage data. You can disable cookies through your browser settings; doing so may affect some Site functionality but will not prevent you from contacting us directly.

5. Data Sharing

We may share your information with:

  • Service providers: Google Analytics (subject to Google's own privacy policy)
  • Internal teams: Digitales staff across our US, UK, and Pakistan offices, for the purpose of responding to inquiries
  • Legal authorities: where required by law, regulation, or valid legal process

We do not share your data with third-party advertisers.

6. International Data Transfers

Because Digitales operates across the US, UK, and Pakistan, information submitted through this Site may be accessed or processed by team members in any of these locations. By submitting information, you consent to this transfer.

7. Data Retention

We retain Free Audit submissions and related correspondence for as long as reasonably necessary to respond to your inquiry and for legitimate business record-keeping, unless you request earlier deletion.

8. Your Rights

General rights: Depending on your location, you may have rights to access, correct, or delete the personal data we hold about you, and to object to or restrict certain processing.

If you are in the UK/EU (GDPR):

You have the right to:

  • Access, correct, or erase your personal data
  • Restrict or object to our processing of your data
  • Request data portability
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with your local data protection authority

Our legal basis for processing your data is your consent (when you submit the Free Audit form) and our legitimate interest in responding to business inquiries and improving our Site.

If you are a California resident (CCPA):

You have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information — note: Digitales does not sell personal information
  • Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at privacy@digitales.com. We will respond within the timeframe required by applicable law.

9. Children's Privacy

This Site is not directed at individuals under 16, and we do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

11. Contact Us

Questions about this Privacy Policy? Reach us at privacy@digitales.com.